~ Privacy Policy | Pépites Lodges & Spas

Published on 20/06/2025 Your privacy is very important to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://pepites-lodges.com (hereinafter the ‘Site’) and to all relationships or otherwise existing between Pépites Lodges et Spas – Prémilhat and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. Pépites Lodges et Spas – Prémilhat ensures the protection of users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you when you browse our site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this “Privacy Policy” the personal information we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to collection and the security measures taken to protect their personal information. Personal information” or “personal data” refers to any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, IP addresses, computer connection identifiers, etc. The information collected is used only for the purpose for which it was collected.
Through the Site, Pépites Lodges et Spas – Prémilhat may collect the personal data of any person sending a question to Pépites Lodges et Spas – Prémilhat via the “Contact” section of the Site, booking a stay online or subscribing to the Site newsletter. The collection and processing of personal data transmitted by the user to Pépites Lodges et Spas – Prémilhat are subject to the provisions of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (RGPD: No. 2016-679).
The Site provides you with a form allowing you to invoke your rights relating to the protection of your privacy. Simply click on the following link:

https://pepites-lodges.com/en/gdpr-form

Please read our Cookie Policy carefully . as well as that of Pépites Lodges et Spas – Prémilhat.

1 – Collection of personal data

Pépites Lodges et Spas – Prémilhat may collect and process the personal data listed below when you fill in a contact form or any other form on our website https://pepites-lodges.com.

Last name
Last name
Civility
Professional type
Company name
E-mail address
Home/mobile phone number
Information about your use of the site, such as your IP address, browser type, software, hardware, geographic location data and the web page you were visiting when you received access to the site.

In addition, Pépites Lodges et Spas – Prémilhat automatically collects anonymous information about your use of our site and its services. For example, Pépites Lodges et Spas – Prémilhat will automatically record the parts of the website you visit, the web browser you use, the website you were visiting when you received access to the website and your IP address. We cannot identify you on the basis of this data, but it enables Pépites Lodges et Spas – Prémilhat to compile statistics on the use of the website and its audience and to send more targeted communications. The personal information we collect is done so through the methods described below in section “2 – Methods of collecting personal data”.

2 – Personal data collection methods

Your personal data is collected in the following ways:

By working with Pépites Lodges et Spas – Prémilhat.
By visiting https://pepites-lodges.com
Creation of a customer account
Contact form(s)
Quote request form
Your use of Pépites Lodges et Spas – Prémilhat services.
Verification of your identity
Subscription to communications and newsletter (via the site)
Correspondence with and from Pépites Lodges et Spas – Prémilhat.
Exchange of business cards
Greetings and discussions with hotel staff
Opinion polls
Cookies (for more information: Cookie policy.)
Competitions

The personal data collected by Pépites Lodges et Spas – Prémilhat is therefore expressly and voluntarily provided by you.

3 – Use of personal data

https://pepites-lodges.com may process all or part of the data collected in order to:

Allow navigation on the Site, management and traceability of services ordered by the user.
Optimize the user experience, quality, management, navigation and content of the Pépites Lodges et Spas – Prémilhat site.
Customer account creation and confirmation.
Follow-up of customer/prospect relations on reservations.
Provision of goods and services by Pépites Lodges et Spas – Prémilhat.
To improve customer service and your care needs.
To contact you by e-mail and/or telephone.
To carry out satisfaction surveys, studies and optional polls on the site.
To send Pépites Lodges et Spas – Prémilhat marketing campaigns and targeted advertising, updates and promotional offers based on your communication preferences and consent.
Provide personalized advertising content.
Sending quotations, receipts and invoices.
Collect statistical data.
Prepare an offer.
Administer a contest.
Execute a contract with Pépites Lodges et Spas – Prémilhat.
Prevent and combat computer fraud (spamming, hacking, etc.).

4 – Confidentiality of personal data

Pépites Lodges et Spas – Prémilhat is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or ceded to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of Pépites Lodges et Spas – Prémilhat services and their optimization.

5 – Person responsible for collecting personal data

For Personal Data collected as part of the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Carole Mayeur.
As the person responsible for processing the data it collects, https://pepites-lodges.com undertakes to comply with the legal provisions in force. In particular, it is its responsibility to determine the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with full information on the processing of their personal data, and to keep a register of such processing in accordance with the facts.
When the Site processes personal data, Pépites Lodges et Spas – Prémilhat takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.

6 – Disclosure of personal data to third parties

https://pepites-lodges.com refrains from processing, hosting or transferring information collected from its customers to a country outside the European Union or recognized as “non-adequate” by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data, which is therefore only used out of necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for Pépites Lodges et Spas – Prémilhat to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this “Privacy Policy”. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law. Notwithstanding the foregoing, Pépites Lodges et Spas – Prémilhat may disclose your personal data:

to the competent authorities when Pépites Lodges et Spas – Prémilhat is required to do so by law or in the context of legal proceedings or future legal proceedings, as well as to guarantee and defend our rights.
If Pépites Lodges et Spas – Prémilhat or substantially all of its assets are acquired by a third party, in which case your personal data, which Pépites Lodges et Spas – Prémilhat has collected, will form part of the transferred assets.

The Site undertakes to take all necessary precautions to preserve the security of information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://pepites-lodges.com, it must inform the customer as soon as possible and inform him of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data”. The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively for the purposes of the present “Privacy Policy”, such as :

The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
The service provider responsible for the creation and maintenance of the website, Diadao Productive, digital agency.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to https://pepites-lodges.com data . In all other cases, Pépites Lodges et Spas – Prémilhat will not sell, rent or transfer your personal data to third parties, unless it has obtained your authorization to do so and has entered into a data processing contract with the third party concerned that includes the necessary guarantees regarding confidentiality and respect for your personal data in the context of the protection of your private and professional life. If you do not wish your personal data to be communicated to third parties, you may object to this at the time of collection or at any time thereafter, as indicated in section “8 – Rights relating to the protection of your privacy”.

7 – Retention of personal data

Unless a longer retention period is required or justified by law or by compliance with another legal obligation, for example 10 years for accounting documents, Pépites Lodges et Spas – Prémilhat will keep your personal data for a period of 36 months from the last contact with the hotel in the case of a prospect and for a period of 36 months in the case of customers of Pépites Lodges et Spas – Prémilhat in order to achieve and fulfill the purposes described in the “Privacy Policy” statement, under point “3 – Use of personal data”.

8 – Rights relating to the protection of your privacy

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of the Site may make use of their rights relating to the protection of privacy, as set out below:

Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users’ data right to block or erase Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c RGPD).
Right to restrict the processing of user data (Article 18 RGPD).
Right to object to the processing of user data (Article 21 GDPR).
The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR).
The right to define the fate of Users’ data after their death and to choose to whom https://pepites-lodges.com should communicate (or not) their data to a third party they have previously designated.

As soon as the Site becomes aware of a User’s death, and in the absence of any instructions from the User, Pépites Lodges et Spas – Prémilhat undertakes to destroy the User’s data, unless its retention is necessary for evidential purposes or to meet a legal obligation. If the User wishes to be able to exercise these rights on the Site, you may send us a notification informing us of the right(s) you wish to see applied to the use of your personal data. You may exercise these rights free of charge by contacting Carole Mayeur, in her capacity as Founder, by e-mail at pepiteslodges@gmail.com, or by post at Pépites Lodges et Spas – Prémilhat, 6 Chemin du Bois Rigaud, 03410 Prémilhat, specifying in the subject line of the e-mail or post “Rights relating to the protection of your privacy” or by filling in the request form located at the following address: https://pepites-lodges.com/en/gdpr-form
In this case, the User must indicate the personal data he/she would like https://pepites-lodges.com to correct, update or delete, identifying him/herself precisely with a copy of an identity document (ID card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on Pépites Lodges et Spas – Prémilhat by law, in particular as regards the retention or archiving of documents. In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertising, you can unsubscribe at any time by clicking on the “unsubscribe” button at the bottom of any e-mail from Pépites Lodges et Spas – Prémilhat.

9 – Protection of personal data

Pépites Lodges et Spas – Prémilhat undertakes to take reasonable physical, technological and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.
Data collected and stored via the Site is hosted by an outside company, N/A, which ensures N/A N/A.
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. If we become aware of a breach of security, we will inform the users concerned so that they can take appropriate action.
Our incident notification procedures take account of our legal obligations, whether at national or European level. We undertake to keep our customers fully informed of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.

10 – Updating of the “Privacy Policy” declaration

Pépites Lodges et Spas – Prémilhat has the right to update this “Privacy Policy” statement by installing a new version on the https://pepites-lodges.com website . You are advised to regularly check the website and the relevant page on which the “Privacy Policy” is reproduced to ensure that you are aware of any new terms and conditions.

11 – Hypertext links to other websites

The Site may contain hypertext links to other websites. In no event shall Pépites Lodges et Spas – Prémilhat be responsible for the ‘Privacy Policy’ or privacy practices of any third party.

12 – Consent

By using our website https://pepites-lodges.com, you are obliged to accept this ‘Privacy Policy’ as well as the ‘Terms and Conditions’ by ticking the boxes present when collecting information in order to benefit from Pépites Lodges et Spas – Prémilhat’s services.

13 – Complaints

If you have any complaints regarding the manner in which Pépites Lodges et Spas – Prémilhat collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we may resolve the complaint(s). If this does not suffice, Site Users may lodge a complaint with the supervisory authorities, and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL), by following the link below: https: //www.cnil.fr/fr/plaintes

14 – Contact Pépites Lodges et Spas – Prémilhat

If you have any questions about the “Privacy Policy” or the way in which Pépites Lodges et Spas – Prémilhat collects, uses or processes your personal data, please contact us by e-mail at pepiteslodges@gmail.com, or by post at Pépites Lodges et Spas, 6 Chemin du Bois Rigaud, 03410 Prémilhat.